I'm 0/2 with broken "Pre-Loved" Iphones being sent to me via Virgin mobile. Pain in the ass to deal with and was lied to multiple times by their customer service reps.
Hi there, @Rfletcher! That’s not what we like to hear. We apologize for this experience. Definitely want to look into this for you. Can you please send us a Private Message with your phone number and PIN?
Hi there! Thanks for reaching out to us. We'd love to help! A Pre-Loved device is tested for functionality and cleaned but may have visible usage wear and tear. It Includes a limited 90- Day Limited Replacement Warranty. Not eligible for Virgin Mobile Phone Insurance.
A Certified Pre-Loved device is tested, inspected, and remanufactured, if necessary, according to original manufacturer specifications. Includes a 1-Year Apple Limited Warranty. Not eligible for Virgin Mobile Phone Insurance.