Virgin Mobile

Pre-Owned Phone 90 Day Limited Replacement Warranty

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Enthusiast

Pre-Owned Phone 90 Day Limited Replacement Warranty

I am new to Virgin Mobile. I ordered a pre-owned Apple iPhone 6S on 11/24/2017 and it has been shipped today. However, I found the Bluetooth didn't work and I couldn't found any Bluetooth devices from this iPhone. According to Virgin Mobile policy, I need to ship it back to Virgin Mobile for the replacement. Could I request a prepaid shipping label?

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Agent

Re: Pre-Owned Phone 90 Day Limited Replacement Warranty

Hi there, @leiwangPhD. We have replied to your private message. Please check your inbox.

6 REPLIES
Heavy Hitter

Re: Pre-Owned Phone 90 Day Limited Replacement Warranty

Hi leiwangPhD.... A local vendors near you may have one....

Yeah !!
Agent

Re: Pre-Owned Phone 90 Day Limited Replacement Warranty

Hello, Cbx1. If you decided to send it back our way within 14 days of purchasing, you'll get a full refund. Feel free to join us in a private message so that we can collect information and  generate the return authorization number.

Enthusiast

Re: Pre-Owned Phone 90 Day Limited Replacement Warranty

Could I request a replacement first and then ship back the broken one? 

Agent

Re: Pre-Owned Phone 90 Day Limited Replacement Warranty

Hi there, @leiwangPhD. We have replied to your private message. Please check your inbox.

Enthusiast

Re: Pre-Owned Phone 90 Day Limited Replacement Warranty

Thanks for your message.

Enthusiast

Re: Pre-Owned Phone 90 Day Limited Replacement Warranty

According to Virgin Mobile, they exchange phones only, that is, for my case, I won't gave $200 Black Friday promotional card if I return the defective phone. Good job, Virgin Mobile.Smiley Sad