Pre-loved phone not working

[Gabbyg]

I’m currently trying to set up my pre loved iphone that came in the mail today. So far everything went well and I was able to pay the $35 for service and receive my phone number. Not only is the “set up phone” button not working, but in the left corner it’s saying “Sprint.” Also since I was able to pay for service I’m not receiving any texts and can’t send any or make phone calls. Can someone please help?

[VMU_MasielQ]

Let’s get this thing fixed for you. Can you please send me a private message with your phone number, PIN number, IMEI and SIM card of the new device?

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".