Virgin Mobile

Questions about upgrading iPhone

ws
Whiz Kid

Questions about upgrading iPhone

Good morning,

I have an older iPhone that is near the end of its run. I'd like to upgrade to a newer model and stick with Virgin. But I only want to do so if I can keep my number and my current plan. Is that possible? I can't find a clear answer on this forum, and Virgin's customer support hasn't gotten back to me. This is something I'm hoping to get answered today so I can buy and activate my new device ASAP. Thanks,

Will

4 REPLIES 4
ws
Whiz Kid

Re: Questions about upgrading iPhone

Nothing? Should I switch to T-Mobile or Verizon?

Agent

Re: Questions about upgrading iPhone

Hi there! Sorry for the delay responding. Yes, you can upgrade to a new Virgin Mobile iPhone and keep your number. To confirm if you are able to keep your current plan, we'll need to verify the account. Please send me a Private Message with your phone number and PIN. 

Highlighted
Whiz Kid

Re: Questions about upgrading iPhone

Are there restrictions to keeping your current plan if you upgrade phones?

Re: Questions about upgrading iPhone

Hey there, zakattack1120! The only restriction is if your new device is not compatible with your new device.