Virgin Mobile

Refund

Whiz Kid

Refund

I mailed my phone in last week, see on the tracking number that it was delivered and signed for, when will I get my refund? I tried calling but I kept getting bounced around from person to person then ended up with someone’s voicemail and have not been able to get a straight answer. Why is it so difficult to talk to someone who can actually help?
2 REPLIES
Agent

Re: Refund

Hi there, @jtrizna! Thanks for your inquiry. Depending on your bank, it can take 7-14 business days after we receive and validate the device to get the refund. Besides this, do you have any other question or concern? 

Whiz Kid

Re: Refund

Same issue here. When I finially got someone they said I would get a refund within 24-48 hours.. but it has already been longer than that and no refund in sight! Any luck with your refund?