Hello there @kiyahere. We apologize for the troubles. We'd like to review the order. Would you please send us a private message, with the order number? Also, if you have an account with us, send us the phone number and pin.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.