So...I was supposed to receive an iPhone XS Max on January 2nd but i never received it.
I called VM immediately and filed the claim the same day(to which they said they will be sending one shortly with overnight shipping).I have yet to receive the replacement phone and starting to lose my patience. I SHOULD NOT HAVE TO WAIT THIS LONG FOR A PHONE!!!!!
Hello there @kiyahere. We apologize for the troubles. We'd like to review the order. Would you please send us a private message, with the order number? Also, if you have an account with us, send us the phone number and pin.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.