Hey there, Amose5533! If you already have an RMA number, write it on the outside of the box and send the phone to:
Virgin Mobile returns
2675 Reeves Rd., Suite 190
Plainfield, IN 46168
If you Don't have an RMA number, please send us a private message so we may help generate one for you,
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
I just returned a phone after being given the Reeves Rd address, but when I checked the tracking information I received notification that the receiver has moved and that they were re-routing the delivery to Fort Worth, Texas. Is this true? Please let me know ASAP!
Hello krsadler. The address to ship back items changed sometime ago to Ingram Micro Inc Virgin Mobile 1451 AllPoints Court Suite 2 Plainfield, IN 46168. In any event, I would like to look into this for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone, pin number and return tracking number.