Virgin Mobile

SIM card dead

Whiz Kid

SIM card dead

After talking to your agents for 2 and a half hours, they said they need to mail me another SIM card but needed me to contact you through this because twitter isn’t secure. My SIM card fails within 5 minutes of turning the phone on. I did the same series of troubleshooting with two different agents to no avail, then hey said well send you a SIM card for free but you have to call us(who I can’t because my SIM card is dead) or contact you on this website. I’m beyond frustrated and just want the service to my phone I paid for.
1 REPLY 1
Agent

Re: SIM card dead

Hi Kirbester! Thanks for reaching out to us. We'll be happy to help. Can you please let us have your Twitter's username? We'd just like to review the details of your issue without you repeating yourself, before proceeding to help with the SIM card that needs to be sent to you. Let us know in a private message, please. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25