I got the new iPhone XR last week, and it worked great all week, but last night I started having cellular issues. I had to reboot it for service. It worked great for a few hours but when I got home and I recharged the battery, it gave me a SIM error and no longer recognizes the SIM card. In the Cellular setting, it says to add Cellular Plan and to scan the QR code of my carrier. I reset the network, took the SIM card out 3 times with the power off. Nothing seems to work. Is this a VM issue or an Apple issue? I've spent 30 minues trying to figure out how to contact customer service. Can I use the SIM card in my old iPhone 6?
Hi there! The SIM cards may not be interchangeable. Let's take a look. Please send us a private message so we may review your account.
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