Virgin Mobile

Service Update Failed

Enthusiast

Service Update Failed

My service update never works

 

This is after

Resetting the carrier by pressing ##25327#

Dialling ##873283#

 

This is despite my this phone saying it's activated on my virgin account.

I've contacted mupltiple virgin people who have just told me to repeat these steps multiple times.

 

This is also with the fact that I'm using an unlcoked pre-owned virgin mobile iphone and have used the sim card received from the virgin website. Would like some urgent help so I know if I need a new phone

2 REPLIES 2

Re: Service Update Failed

We’d be glad to help you out with this, joshsebastian3! Can you please send me a private message with:

-Phone number 

-PIN number

-SIM card number of the device you wish to have active on the account.

Re: Service Update Failed

To send me a private message, please click on my username and select to send a private message.