Hello giglby! usually closed means that the order is preparing to ship, but we would need to check your order. Please send us a Private Message with your Order number so we can look into this for you.
For those wondering, my order has been processed and is waiting to be shipped ... (wait for it) ... as soon as the phone is in stock. VM, what a tease! At least I knew better than to get my hopes up. Thank you Charlotte for looking into it.