Now the situation is that IMEI for iPhone 11 cannot be recognized by VM and there is no way to get a SIM card compatible for an unlocked iPhone 11. Therefore, my question is that if this situation can be solved in the future and how long does it take, or the only thing I need to do is to switch to another service carrier.
HI there, @Moebius. Unfortunately, we do not have Bring Your Own Device available for existing customers. We're sorry for any inconvenience that this may cause you.
I am struggling with this right now. BYOD is advertised ALL OVER this website, so of course I was excited and I pre-ordered from Apple. Apparently the phone is compatible with the Virgin network if I'm new, but it's specifically not compatible for me, because I've been with Virgin for years? Is that really right?
We understand your frustration & are truly sorry for the inconvenience! Sadly, the bring your own iPhone program is available only for new account activations.
So... I just bought an iPhone 11 and I've been with Virgin Mobile for years, since the iPhone 4S was out. If I can't bring my iPhone 11 to the table because I already have an account, can I terminate my account with Virgin Mobile, then create a new account so I can "bring my own phone to the table"? Or do I have to do something like play around with Boost Mobile for awhile with my new phone then come to Virgin Mobile for the program to accept my phone?
We truly apologize for this inconvenience, @Dima. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
I have this same question, I don't want to go buy the iphone11 then not have it work for a company have been with for years. How can you sell the iphone11, but never have enough to fill demand. Hense why needing to buy through apple, but then not be able to tell loyal customers, if their phones will even work.
Hi there, Mendez86! We understand your concern about the device availability. Rest assured we’re working to make improvements in this area. Even though new customers can bring their own iPhones, the iPhone 11 is not part of the program yet.
So for the record everyone, I purchased an iPhone 11 Pro from Apple and brought it to Virgin Mobile from a grandfathered plan. What the representatitives are telling you is simply false. What I believe is going on is there is no concrete update as to how to properly activate the phones and they're resorting to giving you default/rinse and repeat type answers.
I'll give you all a journey through my process:
First, I purchased my iPhone 11 pro from Apple on release day, received a sim card and tried activating it myself and when it gave me an error, called Virgin. The first representative told me what they told me here but I quickly reubtted and let them know that when the iPhone 8 plus came out I used the BYOD policy and it worked perfectly fine.
They sent me sim card, after sim card and for two weeks NO ONE had the right answer. Finally, I went to the apple store yesterday and had a genius/tech specialist help me with the activiation. If you'd like I can even show you a screenshot/model number of the phone I'm currently using. It does in fact work. The fact that Virgin reps are sitting here telling us this is so appalling.
In conclusion it is it is possible to activate your new iPhone 11 Pro/iPhone 11 on the service. Don't waste your time on the forums. Go into the apple store and get the problem addressed. Virgin reps haven't been properly trained on this subject matter and they're wasting valuable customer time and energy. Please send me DMs if anyone has further questions about this!