Static on calls iPhone 7

[Bryco99]

I just bought a refurbished 256gb iPhone 7 and all calls have static in the background. I have the latest system..is this bad hardware? Let me know a fix or how to return for another one.

[EdmundM]

Hi there! Was it a pre-loved phone purchased on our website?

[Bryco99]

Yes

[EdmundM]

Has your device sustained any physical damage (wet, dropped, broken, etc..)?

[Bryco99]

No I just got it 3 days ago...there is static in the earpiece and the receiver of a call cannot hear me because of the static

[EdmundM · Accepted solution]

Understood. Our pre-loved devices are covered by a 90 day special warranty. Please call our warranty department at 844-834-5579 to submit your claim.