Virgin Mobile

Static on calls iPhone 7

SOLVED
Enthusiast

Static on calls iPhone 7

I just bought a refurbished 256gb iPhone 7 and all calls have static in the background. I have the latest system..is this bad hardware? Let me know a fix or how to return for another one.
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Static on calls iPhone 7

Understood. Our pre-loved devices are covered by a 90 day special warranty. Please call our warranty department at 844-834-5579 to submit your claim. 

5 REPLIES
Agent

Re: Static on calls iPhone 7

Hi there! Was it a pre-loved phone purchased on our website?

Enthusiast

Re: Static on calls iPhone 7

Yes
Agent

Re: Static on calls iPhone 7

Has your device sustained any physical damage (wet, dropped, broken, etc..)?

Enthusiast

Re: Static on calls iPhone 7

No I just got it 3 days ago...there is static in the earpiece and the receiver of a call cannot hear me because of the static
Agent

Re: Static on calls iPhone 7

Understood. Our pre-loved devices are covered by a 90 day special warranty. Please call our warranty department at 844-834-5579 to submit your claim.