Virgin Mobile

Swap Device serial number error

Whiz Kid

Re: Swap Device serial number error

I am also having trouble when I put in the IMEI number for my unlocked IPhone.

Agent

Re: Swap Device serial number error

@Nelson_Cheng, lets try and get you sorted out. Do you have a current account with us, also do you have a Virgin mobile sim card?

Whiz Kid

Re: Swap Device serial number error

Yeah, I have a Virgin Mobile Account. I just bought an unlocked IPhone from the Apple Store. I am using the same Virgin mobile sim card that I used with my previous Virgin Mobile IPhone.

Agent

Re: Swap Device serial number error

@Nelson_Cheng, unfortunately an unlock iPhone will not work. You will need to take the phone to the store and tell them you need a Virgin mobile Inner circle iPhone, also the phone will come with its own Virgin Mobile sim card. The sim card from your old phone will not work. 

Whiz Kid

Re: Swap Device serial number error

Thanks.

Agent

Re: Swap Device serial number error

You're welcome. 

Enthusiast

Re: Swap Device serial number error

Hi Charlotte, I was hoping you'd be able to help me. I'm in the same boat, I'm trying to swap out my number to a new iPhone but the same error message is popping up for me whenever I put in the IMEI number.

Agent

Re: Swap Device serial number error

Hi there! We’d be happy to help. Please send us a private message with the IMEI number to assist you with this. 

Enthusiast

Re: Swap Device serial number error

Sent you a PM

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Whiz Kid

Re: Swap Device serial number error

Hello -- this is very disappointing Virgin says my MEID is valid but it won't let me swap phones? I have tried 20 times and no help. Can't cal bc I don't have a different phone to call from. Please help.