Virgin Mobile

Swapping Device

Whiz Kid

Swapping Device

Hi,

I purchased a new iPhone and am currently trying to swap my device online; however, once I enter the IMEI number and select keep my number, the website doesn’t seem to be loading and I am left with a spinning wheel.

 

Thank You,

 

Lauren 

6 REPLIES 6
Whiz Kid

Problem solved- Thanks!

Problem solved- Thanks! 

Enthusiast

Re: Problem solved- Thanks!

How'd you solve the problem?

Agent

Re: Problem solved- Thanks!

We can definitely help you out with that, @Mithosphere. Please, send us a private message with your phone number, PIN code, MEID of the new phone, and the ICCID/SIM card number. 

Whiz Kid

Re: Problem solved- Thanks!

Can you help me as well? I get a permanent loading screen after I type in my phone number for swapping devices.

Agent

Re: Problem solved- Thanks!

Hi there, Tinwetari. Thanks for contacting us. We're sorry for the inconvenience with the swap. 

 

We'll be happy to help. Please, send us a private message with: 

 

- Phone number and PIN

- IMEI/DEC

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Agent

Re: Problem solved- Thanks!

We'll be happy to help. Please, send us  the following: 

 

- Phone number and PIN

- IMEI/DEC