Virgin Mobile

Swapping Service to a used iPhone

Whiz Kid

Swapping Service to a used iPhone

Hello there, 

 

My friend passed along an old iPhone to me. My current phone has terrible battery life, so I am looking to swap service from my current phone to that one - with my Virgin Mobile sim card. Her network was Verizon Wireless. I have not been able to get past the ICCID step when trying to activate it online. The gentleman I spoke with through Virgin mobile said I would not be able to activate and use this phone because it previously used Verizon Wireless. Is that correct?

 

Thanks,

Dan

5 REPLIES 5
Agent

Re: Swapping Service to a used iPhone

Hello, danscher91! We definitely want to look into this for you. Which iPhone do you have?

Whiz Kid

Re: Swapping Service to a used iPhone

Hi John, 

 

Both phones are an iPhone 6s. 

 

Thanks,
Dan

Agent

Re: Swapping Service to a used iPhone

Most iPhone 6S phones will work with Virgin Mobile if they are unlocked and were previously used with a U.S. wireless provider.

 

Note: Bring your own device program is not available for existing customers. You should transfer a number from another carrier or activate it with a new number.

 

Check on this link: https://www.virginmobileusa.com/plans/bring-your-device.html to make sure your iPhone is compatible with Virgin Mobile, then order your new SIM card for just $9.99.

Whiz Kid

Re: Swapping Service to a used iPhone

Hi John,

 

Thanks for the reply. 

 

I am an existing Virgin mobile and would like to keep my number and transfer service to the other phone. So, to confirm, that would not be possible? I would need to order a new sim card and get a new number? 

 

Thanks,

Dan

Agent

Re: Swapping Service to a used iPhone

Unfortunately, the bring your own iPhone option is only available for new account activations.