I bought a new unlocked sim free iphone from apple's website. I tried taking the sim from my old phone and putting it into the new one and activating it online but that didn't work. I tried calling virginmobile but I have to call from a different phone and I only have one.
What to do?
Sorry for any inconvenience, mikelarry. Unfortunately, existing customer are not allowed to activate bring your own devices. Only new port-in customer can activate bring your own devices. If you have any other question or concern, just let us know.