I bought a new unlocked sim free iphone from apple's website. I tried taking the sim from my old phone and putting it into the new one and activating it online but that didn't work. I tried calling virginmobile but I have to call from a different phone and I only have one.
What to do?
I am trying to switch from a iphone 6 to and XS, if that mattters.
Sorry for any inconvenience, mikelarry. Unfortunately, existing customer are not allowed to activate bring your own devices. Only new port-in customer can activate bring your own devices. If you have any other question or concern, just let us know.
Why are existing customers not allowed to activate their own devices?
We truly apologize, mikelarry. Unfortunately, we do not have a Bring your own device program for existing accounts.
Ok, then I think I'm done with virgin mobile.
We're truly sorry to hear this and we apologize for the inconvenience.