Virgin Mobile

Switching from IPhone to Android

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Whiz Kid

Switching from IPhone to Android

I am currently using the iPhone 7 through virgin mobile service and I want to switch back to an android phone. However my friend recently told me that virgin mobile won’t allow users to switch back to android if they have an iPhone through them. I want to switch back, could I do that?
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Agent

Re: Switching from IPhone to Android

Hi InstantlyMary! Thanks for bringing this to our attention. It is our pleasure to assist you. Yes, you can switch back to Android. We no longer have the Inner Circle plan, where only iPhones were activated. We now have available Apple and Android devices. ~AmyM25

3 REPLIES 3
Agent

Re: Switching from IPhone to Android

Hi InstantlyMary! Thanks for bringing this to our attention. It is our pleasure to assist you. Yes, you can switch back to Android. We no longer have the Inner Circle plan, where only iPhones were activated. We now have available Apple and Android devices. ~AmyM25

Whiz Kid

Re: Switching from IPhone to Android

I am having an issue trying to switch from the IPhone back to an android. I have tried to activate my phone several times and keep getting an error that tells me "it can't complete activation". Has this problem been happening with anybody else?

Agent

Re: Switching from IPhone to Android

Sorry to hear that you’ve been experiencing this, marthebear. Mind sending us a private message with the details?