Hey there! So sorry for the inconvenience. I'd be happy to help you. Please send me a Private Message for further assistance.
Hey there, Chemolzhon. Let's do some investigating. Are you trying to set up a new account? Is it a Virgin Mobile iPhone?
Understood. We'd be happy to help you. Please send us a private message with the following information:
Name and address
Cellphone's serial number (IMEI) and SIM card number.
So sorry to hear about this experience, teleworm1337. We want to help! Are you a new or an existing customer? Is the phone originally from Virgin Mobile?