Virgin Mobile

Transferring data from one phone to my new one - both purchased at Virgin

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Whiz Kid

Transferring data from one phone to my new one - both purchased at Virgin

Hello,

 

FYI, every cellphone I've purchased - as well as their service - has been with Virgin.

 

Currently, I have an iPhone 6s.  I bought an XR at Virgin but haven't activated it yet as I don't know how to make sure my data from the 6s is gone from there and needs to eventually be on the XR. The 6s will be factory reset (wish me luck) and I'm giving it to a friend. (There are messages on my phone that are very private - even with my friend).

 

I've read posts on the Message Board but it seems as though someone from Virgin wanted the poster to PM them. I don't want to jump on someone else's thread, though.

 

Yesterday, I played with the XR phone and then set it down near my 6s and was surprised that the latter wanted to transfer info to the new phone. I would have clicked YES except I don't know if my info/messages will go as well. 

 

Over the past years, I've developed a problem with comprehension - especially reading long pages of directions or info. I wish I could actually talk to a human at Virgin.

 

Any help would be greatly appreciated.  Thank you.

1 REPLY 1
Agent

Re: Transferring data from one phone to my new one - both purchased at Virgin

Hello, ohdear! Thanks for reaching out. You can back up all the info you have on your iPhone using iCloud. You just need to follow these steps:

 

1. Connect your device to a Wi-Fi network.
2. Go to Settings > [your name], and tap iCloud.
3. Tap iCloud Backup.
4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.

 

To download the back up to your new iPhone, you just need to this: 

1. From the Apps & Data screen, tap Restore from iCloud Backup, then sign in to iCloud.
2. Proceed to “Choose backup,” then choose from a list of available backups in iCloud.