Re: Trouble activating a new iphone SE with new SIM - ICCID not found
Hi there! If the ICCID that you entered is not found, it would mean that it is not a compatible/valid Virgin Mobile SIM card. We can help you activate the phone using your old SIM card. The process to do this can not be done on our website at the moment. Feel free to send us a private message so we may work directly with you.
You can send us a private message by clicking on my name, then selecting the message option from the profile page.