Virgin Mobile

Trying multiple times to swap old iPhone 4 to an iPhone 5s

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Whiz Kid

Trying multiple times to swap old iPhone 4 to an iPhone 5s

Trying multiple times to swap old iPhone 4 to an iPhone 5s. Was told to upgrade plan for new phone. Did that. STILL will not activate iPhone 5s. Help! [Both phones btw boaught from Virgin Mobile.]

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Agent

Re: Trying multiple times to swap old iPhone 4 to an iPhone 5s

Hi there RoseRed. I am sorry about that. Let's figure this out. First of, did you complete the swap? Second, are you using the SIM that came with the new iPhone? And third, when swapping devices, is best to shut off the old device while doing the swap. Please let me know if you still need assistance.