Trying to switch to my old iphone and it says iccid is already in use

[Graylikethacolo]

I am trying to switch to my old iphone because my current one is broken. I used both with virgin mobile. I switched the sim card and followed all the steps to activate my device but it said the ICCID is already in use.

[Carol21]

Hey, @Graylikethacolo! I’d like to look into this for you. Can you shoot us a private message with your phone number to verify your account? Thanks!