Virgin Mobile

Trying to switch to my old iphone and it says iccid is already in use

Trying to switch to my old iphone and it says iccid is already in use

I am trying to switch to my old iphone because my current one is broken. I used both with virgin mobile. I switched the sim card and followed all the steps to activate my device but it said the ICCID is already in use.
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Re: Trying to switch to my old iphone and it says iccid is already in use

Hey, @Graylikethacolo! I’d like to look into this for you. Can you shoot us a private message with your phone number to verify your account? Thanks!