Virgin Mobile

UNABLE TO ACTIVATE IPHONE

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Whiz Kid

UNABLE TO ACTIVATE IPHONE

I just purchased an Iphone 8 with SIM card, everything is going fine until I attempt to activate on the website. Like many here, I am stuck on an endless loop, often after requesting to keep my old phone number.

 

Very frustrating, please help!!

5 REPLIES
Agent

Re: UNABLE TO ACTIVATE IPHONE

Hello DJConroy91, are you still in needing assistance activating the phone?

Whiz Kid

Re: UNABLE TO ACTIVATE IPHONE

I am having the same problem. I've been trying to activate my phone since yesterday. WiFi works fine, but it's not getting through the activation process and connecting to the Virgin network for talk/text. I sent a message to customer support, but they're saying it may be 24-48 hours before I get a response. 

Agent

Re: UNABLE TO ACTIVATE IPHONE

Hello, @ajratcliff. Thank you for stopping by. We're sorry to know you're having issues with the phone. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Whiz Kid

Re: UNABLE TO ACTIVATE IPHONE

I sent a message to support. I'm waiting for a response.

Agent

Re: UNABLE TO ACTIVATE IPHONE

If you'd like to, you can send us a private message and we'll reply right away. - Kira_M.