Virgin Mobile

Unable to Swap Phone- VM New iPhone XR

Enthusiast

Unable to Swap Phone- VM New iPhone XR

I just received a new iPhone XR from Virgin Mobile and I am unable to swap my current phone to the new XR online. I do not have another phone to use to call at the moment. I keep getting a message that says *Looks like there maybe an problem with your account.* Please advise. 

1 REPLY 1
Agent

Re: Unable to Swap Phone- VM New iPhone XR

Hi GermanLover9805. We're sorry to know you're experiencing this situation. We want to help. Please send us a private message that includes the new iPhone's IMEI and SIM card #, along with your phone number and PIN, so we can assist you further. ~AmyM25