Virgin Mobile

Unable to swap SIM card from iPhone 6 to iPhone 7

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Whiz Kid

Unable to swap SIM card from iPhone 6 to iPhone 7

I just purchased an CDMA/GMS unlocked iPhone 7, not from Virgin mobile. I put the SIM card in the iPhone 7 from the iPhone 6 and it says "Invalid SIM". I have updated the Carrier Settings. I have tried walking through the "Swap My Device" steps, and when I get to the part to enter the ICCID, it says it is unable to activate it because it is already in use. It recommended I called customer service, so I did. The service rep told me I would have to purchase a new SIM card. This does not make sense, as I have used this SIM in an iPhone 5 previously before going to the 6.

3 REPLIES 3

Re: Unable to swap SIM card from iPhone 6 to iPhone 7

Hey there, tburns517! Did you perform the swap here  https://activate.virginmobileusa.com/#/your-device

Whiz Kid

Re: Unable to swap SIM card from iPhone 6 to iPhone 7

Yes, that is the same link "Swap My Device" directs you to.

Re: Unable to swap SIM card from iPhone 6 to iPhone 7

Understood. Can you please send me a private message with your phone number and PIN together with the IMEI of the new device? 

 

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