Hi there! The iPhones that could be unlocked after 14 days were those purchased and activated during the inner circle promotion. The unlocking policy can not be bypassed. We would like to work with you and take a closer look at the issues that you mentioned. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
This is an older message but my experience has been equally awful (and the same). I wish I had known when I paid close to the full price (like from the Apple store) that I would be stuck with the WORST service I have ever seen. I can't receive calls at work and only receive text messages using wifi---this is awkward since my co-workers are texting me during the day with questions . . . my one year will finally be up in March and I can unlock this paperweight that I just leave at my desk since I can't use it as a phone.