Thanks for the heads up, Olyvialw! We’re looking into this. Can you please send me a private message with your phone number, PIN number and IMEI of the devices you will like unlocked?
To send me a private message, please click on my username and select to send a private message.
Guess I'm not the only one having issues trying to unlock an iphone I bought from Virgin Mobile. Doesn't seem to matter that I paid for it in full. Or that I meet the Inner Circle requirements for unlocking. I've tried three different times in the past two weeks to get my phone unlocked and each time after waiting two days, I get an email from Sprint that says my phone can't be unlocked because it isn't on an account. -- I don't understand how my phone isn't on the account. Multiple agents seem to find it on my account just fine.
A few moments ago, a guy from VirginMobile told me that I needed to wait a reasonable time for my request to be reviewed. I guess three attempts over 2 weeks time isn't reasonable from thier perspective.
Lesson learned: Don't do business with Virgin Mobile. Or Sprint.
Sorry to hear that, George2. Let's do some investigating. Please send us a private message with the account phone number, pin code, and the IMEI.
Hi, @deewhitmore. We'd love to help, is the phone a Virign phone? So we can better assist you, please send us a private message with your number and PIN, and the IMEI behind the S9.