I am currently on Inner circle plan and would like to unlock my iPhone XS which was activated in Feb 2019. My understanding is that my phone can be unlocked 14 days after purchase. When I bought my phone, there is no unlock policy clearly described anywhere on the website or my purchase receipt. What’s the procedure of unlocking my phone domestically?
Hi, xiaoqingcao. Thanks for contacting us. The Virgin Mobile Inner Circle program expired on 08/29/2019, and starting on that date, the device must active for at least 12-months, and at least a payment has been made within the last 90 days of that 12-month activation. If you have any other question or concern, just let us know.