Virgin Mobile

Unlock phone


Unlock phone

I got my phone with inner Circle several months and want to know how to unlock it so I can switch carriers

Re: Unlock phone

Don’t fret, Ronn! We’ve got you. Virgin Mobile will assist with unlocking a device under the following circumstances:

  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months with the account active at that time

If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Virgin Mobile Customer Care by dialing 1-888-322-1122.