Virgin Mobile

Unlock policy

SOLVED
Whiz Kid

Re: Unlock policy

Not even for international use? @Fonsy82 

Highlighted
Agent

Re: Unlock policy

That is correct. 

Whiz Kid

Re: Unlock policy

I just bought an iPhone X Max 3 weeks ago. I thouht i was supposed to be able to have the phone unlocked after 14 days of activation. I called the agent to unlock my phone for international travel, they told me it could only be unlock after 12 months. I bought the phone from Virgin mobile because they told me it could be unlocked after 14 days. But now they told me i had to wait 12 months. Very disapointed with virgin mobile. Not honest at all. 

Agent

Re: Unlock policy

Hi, lucky!  The phone must be active for 12 months in order to be unlocked. We are sorry for any inconvenience. 

Enthusiast

Re: Unlock policy

I have an iPhone SE that is eligible to be unlocked as I've owned it for almost 2.5 years. How do I go about getting it unlocked?