Virgin Mobile

Unlock policy

SOLVED
Enthusiast

Re: Unlock policy

If it was discountinued then why is my account still called the inner circle?  Will I be able to return this device?

Agent

Re: Unlock policy

Hi, @Cspea641. Customers who have the plan can keep it, but customers cannot be placed on this plan since 08/29/2018.

Enthusiast

Re: Unlock policy

So can I return a phone that I purchased on 12/16/18? Do I follow the orginal 14 day return fee or do I have to follow this 7 day return fee.... I wasnt grandfathered into the unlock of 14 day. I just want to know if I just wasted 640 dollars on a phone.

Agent

Re: Unlock policy

The return policy is 7 days now @Cspea641.

Enthusiast

Re: Unlock policy

This stinks for something that was purchased as  Christmas gift that wouldnt even be open until after 7 days (purchased on the 16thm recieved on the 18th , opend on Christmas)....

 

ohh well looks like i'm stuck with a 640 dollar phone that I wont use. 

Agent

Re: Unlock policy

Was the phone purchased through our website?

Enthusiast

Re: Unlock policy

Yes it was on 12/16/18. 

Agent

Re: Unlock policy

Please send us the order number in a private message.

Enthusiast

Re: Unlock policy

I sent it to you 

Agent

Re: Unlock policy

Thank you! We will continue to assist you in private.