Virgin Mobile

Unlocked iPhone XR

Whiz Kid

Unlocked iPhone XR

Am I able to bring my own unlocked IPhone XR from Apple to Virgin Mobile? I'm already a virgin mobile user.
3 REPLIES

Re: Unlocked iPhone XR

Hey there, Tmgaida1180! We apologize for the inconvenience at this time. Unfortunately Virgin is not accepting bring your own devices for existing customers. 

Whiz Kid

Re: Unlocked iPhone XR

That's interesting since the representative I spoke with on the phone last night told me it was fine after he looked at my account. He advised that I could purchase the phone through apple, pick up a new SIM card at any Sprint store and call back for assistance with activation. My new phone will be arriving tomorrow at which point I'll be trying too do what he told me and if it doesn't work. I guess I'll just switch networks. Thank you.
Agent

Re: Unlocked iPhone XR

We're sorry to hear that. We remain at your service. When you have any question, just let us know.