Virgin Mobile

Update iPhone asking for PUK code

Whiz Kid

Update iPhone asking for PUK code

I gave my daughter my old iphone 6 just for her to play on. It is no longer activated (hasn't been in over a year)and she was just using the phone with WiFi. Recently she updated the phone to iOS 13 and now it's asking her for a PUK code. She didn't lock it because she ws playing on the phone just fine before the update. I am not sure how to fix this because I don't have another sim card. Please help.

 

Thank You

1 REPLY 1
Agent

Re: Update iPhone asking for PUK code

Hello, @vhlafleur89. Sorry to hear about that. Have you tried entering "0000"?