Virgin Mobile

VM out of stock on iphone

Whiz Kid

VM out of stock on iphone

Hi - Any word on when VM will be re-stocking the Iphone 7? I am looking to upgrade my phone and it appears they have been out of stock for weeks. 

 

I tried calling customer service over the weekend, and after waiting over 30 mins for a live person, I was told they would be restocking this morning online. Apparently that didn't happen.

 

I highly suggest improved customer support. Having to wait over a half an hour to be transferred to a call center in the Philipines isn't ideal, just sayin'.

3 REPLIES 3
Agent

Re: VM out of stock on iphone

Thanks for your inquiry and feedback. We don't have information about when it will be available. Keep visiting our website https://www.virginmobileusa.com/#!/. Any announcement will be first on our page.

Whiz Kid

Re: VM out of stock on iphone

Why is your team giving conflicting information? I don't understand how you don't have this information to provide. Please also advise what is being done to improve your customer service?

Agent

Re: VM out of stock on iphone

Hey there! We're truly sorry for the inconvenience. We currently do not manage this type of information here. Rest assured – we’re working to make improvements in this area!