Hi there, @Lauraa! Thanks for bringing this to our attention. Please, send us a private message with your phone number and PIN code to review your account.
Hey there, @Lauraa! You can click on my username in order to find the option to send a private message. We'd appreciate you to provide us more details on your situation so we can better help you.
Hello, larsanon2. Thanks for contacting us. Please send us a private message with your phone number and PIN so we can assist you further.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".