Virgin Mobile

Website says my new phone is incompatible

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Whiz Kid

Website says my new phone is incompatible

I bought a new iphone from the Virgin website. It came today and when I put in the IMEI number, the website tells me I can't use this phone with Virgin Mobile! Help!

1 REPLY 1
Agent

Re: Website says my new phone is incompatible

Oh no! Sorry to hear that, tgruver. Definitely wanna look into that for you. Please send us a private message so we may work with you through there.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.