Virgin Mobile

Worst experience switching service a new iPhone 8!

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Whiz Kid

Worst experience switching service a new iPhone 8!

Trying to move the SIM card from my old Virgin Mobile iPhone 5 to my new Virgin Mobile iPhone 8, but it has been the worst possible experience... the self-activation website does not work. Fortunately I found the 888-322-1122 number from another forum post and called that. Now I'm still waiting for the activation to occur and the phone keeps saying the SIM is not compatible.  If it ends up being a compatibility issue, it would be extra helpful if that possibility was brought to the purchaser's attention when getting a new phone, and troubleshoot up front, and include the new SIM *with* the new phone when it ships -- what a concept that would be! 

 

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Whiz Kid

Re: Worst experience switching service a new iPhone 8!

Phone finally activated, I'm all set now. But fixing the self-service website and/or making the toll-free number much more public would be super helpful to the process!

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Whiz Kid

Re: Worst experience switching service a new iPhone 8!

Phone finally activated, I'm all set now. But fixing the self-service website and/or making the toll-free number much more public would be super helpful to the process!

Re: Worst experience switching service a new iPhone 8!

Thanks a bunch for the detailed feedback! We’ll be sure to pass it on.