Virgin Mobile

can not hear when I call someone

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Enthusiast

can not hear when I call someone

I received my iphone 7 today and activated it everything works but when I call someone we can not hear each other even if they call me why?

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: can not hear when I call someone

Hmm - That doesn't sound right. Let's take a closer look! Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

4 REPLIES 4
Agent

Re: can not hear when I call someone

Hi there! Definitely wanna look into that for you. Please try turning on the speaker in the middle of a call to see if the same happens. Let us know how it goes.

Enthusiast

Re: can not hear when I call someone

the speaker icon is faded out on my phone I can't use it

Enthusiast

Re: can not hear when I call someone

since it has a 90 day warranty  did i have to do something to activate  the warranty or is it automatic cause Bright star can't seem to find it

 

Agent

Re: can not hear when I call someone

Hmm - That doesn't sound right. Let's take a closer look! Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.