Virgin Mobile

cellular update failed

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Enthusiast

cellular update failed

Hi!

I recently bought a pre-loved iphone 7 from the virgin mobile store. It activated and worked for about a week.

 

Last night, I got an error that said "Cellular Update Failed". Since then, I can no longer make or get calls or send non-imsg texts. On the corner, instead of "Virgin" it says "No carrier"

Any ideas?

Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Enthusiast

Re: cellular update failed

I talked to apple about the "cellular update failed". They showed me this:  https://www.apple.com/support/iphone-7-no-service/

I guess some iPhone 7's have that problem. They took my phone and fixed it for free.

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36 REPLIES 36
Agent

Re: cellular update failed

Hey there, @patfam! So sorry to hear that. We will definitely look into it. So we can better assist you, please private message us your number and PIN. Thanks.

Enthusiast

Re: cellular update failed

I am having the exact same issue with my iPhone 7 as well. Just started this past week, it was just every once in a while at first however I haven’t had service for the past 24 hours now.
Agent

Re: cellular update failed

Hello, JHarding. So sorry for this hassle; I'd love to help you with this ASAP. Can you send me a private message with your phone number, pin code and address to review this?

Enthusiast

Re: cellular update failed

I’m having same issue just got a pre loved iPhone 7 Wednesday activated it Thursday afternoon and by Thursday night I lost all service
Agent

Re: cellular update failed

Hey there, Dafailing! We'd be happy to help you. Please send us a private message with the account phone number, pin code and the address where you are experiencing this issue.

Master

Re: cellular update failed

Same problem and there is obviously an issue why has no one posted a solution? 

 

Master

Re: cellular update failed

Could someone please explain this error  to me, my service has been down for 3 days?

 

Agent

Re: cellular update failed

Sorry to hear that. Have you recently performed a device swap? How many bars are you getting? Is your phone showing No Service at the top? 

Master

Re: cellular update failed

 

IMG_1098.PNGI have iPhone 7 activated Dec 26. Zero bars it says no service with a triangle that has an ! In it.