I recently bought a pre-loved iphone 7 from the virgin mobile store. It activated and worked for about a week.
Last night, I got an error that said "Cellular Update Failed". Since then, I can no longer make or get calls or send non-imsg texts. On the corner, instead of "Virgin" it says "No carrier"
Solved! Go to Solution.
I talked to apple about the "cellular update failed". They showed me this: https://www.apple.com/support/iphone-7-no-service/
I guess some iPhone 7's have that problem. They took my phone and fixed it for free.
Hey there, @patfam! So sorry to hear that. We will definitely look into it. So we can better assist you, please private message us your number and PIN. Thanks.
Hello, JHarding. So sorry for this hassle; I'd love to help you with this ASAP. Can you send me a private message with your phone number, pin code and address to review this?
Hey there, Dafailing! We'd be happy to help you. Please send us a private message with the account phone number, pin code and the address where you are experiencing this issue.
Sorry to hear that. Have you recently performed a device swap? How many bars are you getting? Is your phone showing No Service at the top?