Virgin Mobile

cellular update failed

SOLVED
Enthusiast

Re: cellular update failed

I talked to apple about the "cellular update failed". They showed me this:  https://www.apple.com/support/iphone-7-no-service/

I guess some iPhone 7's have that problem. They took my phone and fixed it for free.

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Master

Re: cellular update failed

13 days this is awesome.

Don't let me take my paid off phone to another carrier but also make sure your service doesn't work. It actually should be illegal!

Agent

Re: cellular update failed

Hey there, @CD73! Thank you for stopping by. Do you mean that you have 13 days without service? If so, there is definitely something going on. So we can look into it, please send us your address, including the zip code through a private message. 

Enthusiast

Re: cellular update failed

Apple will fix it for free. If there is an Apple Store nearby you can take it there, if not you can send it in. I just took mine in. It costs nothing, but you will be without that phone for a week. Apple gives you a loaner phone if you come into the store, but getting that activated with Virgin has been my hang up, perhaps it will go better for you.

 

Enthusiast

Re: cellular update failed

Here is the link to help with the iPhone 7 "No Service" issue:

https://www.apple.com/support/iphone-7-no-service/

 

Enthusiast

Re: cellular update failed

I am having this same issue. Can someone help?
Agent

Re: cellular update failed

Hello Emkoo. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.