Virgin Mobile

do not recognize the ICCID number of the new phone iPhone 6s

Whiz Kid

do not recognize the ICCID number of the new phone iPhone 6s

My new iPhone 6s  NOT ACTIVATING AFTER SWAP,the website did not recognize the ICCID number of the new phone iPhone 6s

2 REPLIES 2
Whiz Kid

Re: do not recognize the ICCID number of the new phone iPhone 6s

swap from my iPhone 5s to iPhone 6s. I bought this phone from the special store, not from the Virgin site. Phone unlocked.

What is the problem? Please help

Highlighted
Agent

Re: do not recognize the ICCID number of the new phone iPhone 6s

Hi there! If you have an existing account, the phone will not activate as existing accounts are not eligible for the Bring your own device program. Allow us to take a closer look. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.