Virgin Mobile

iPhone 5 cellular update failed

Highlighted
Whiz Kid

iPhone 5 cellular update failed

My iPhone is showing "No Service" and occasionally I receive the message "cellular update failed".  What can I do to fix this?

3 REPLIES 3
Agent

Re: iPhone 5 cellular update failed

Hello, smoothy. Thanks for contacting us. Let's check this thing out. Have you tried to remove the SIM card and turn the phone off and on? Did you make recent changes on the account like a phone or SIM card swap? Are you using the original SIM card that came with the handset?

Whiz Kid

Re: iPhone 5 cellular update failed

Have you tried to remove the SIM card and turn the phone off and on?  Yes - it didn't fix the problem

Did you make recent changes on the account like a phone or SIM card swap? No

Are you using the original SIM card that came with the handset? Yes

Agent

Re: iPhone 5 cellular update failed

Thank you for this information. Can you please provide us your address, with the zip code, via a private message so we can look into your area in case tehre is a problem?