Virgin Mobile

iPhone 6s won't activate

Whiz Kid

iPhone 6s won't activate

I am able to get through everything up until the "choose your plan" page, and there is nothing except the 'back' and 'continue' button, and neither of those work! I have tried reloading and attempting to check the status of my phone, but it says it doesn't recognize it. I bought my phone and SIM card directly from the Virgin website, so why isn't it recognizing it? Help me activate my phone!

5 REPLIES 5
Agent

Re: iPhone 6s won't activate

Hi there Nirnroot I am sorry for the bad experiencing trying to set up your new phone. Are you a new customer or existing customer? 

Whiz Kid

Re: iPhone 6s won't activate

I am an existing customer; I currently have an iPhone 5s and am upgrading, but I want to keep my phone number.
Agent

Re: iPhone 6s won't activate

We definitely can help you, @Nirnroot. Please send us a private message with your number, PIN, and the IMEI of the new phone.

Whiz Kid

Re: iPhone 6s won't activate

Private message sent.

Agent

Re: iPhone 6s won't activate

We received your private message, we'll continue to assist you in private.