Virgin Mobile

iPhone 7 - iMessage + Facetime not connecting

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Whiz Kid

iPhone 7 - iMessage + Facetime not connecting

Does anyone have the same issue? (Reads: 'Waiting for activation....')

 

Everything on the phone works good, except both iMessage & Facetime is not connecting the iCloud. I spoke with Apple support and we did some troubleshooting together and still nothing.  

 

Troubleshootings made. 1. Resetting Network Settings. 2. Resetting All Settings. 3. Checking is Time & Date was correct> Turning off FT & iMess. & Restarting device.

 

Since I haven't had the phone for 24hrs, they told me to wait until then & then retry the 'Network reset' & if it doesn't work, reach carrier(Virgin Mobile) & then again, Apple support. 

 

Well see ... Until then, I cannot FT or see my blue message bubble hehe. 

 

4 REPLIES 4
Agent

Re: iPhone 7 - iMessage + Facetime not connecting

Hi shers!

 

There are no reported issues with those iPhone apps/features, at this time. We'd like to know from other iPhone users if they're having any similar difficulties with Facetime and iMessage. We're all "ears"!

 

EdwinRG

Social Care Agents

Whiz Kid

Re: iPhone 7 - iMessage + Facetime not connecting

I have the same issue! I've tried everything, includng a factory reset, and nothing is working. I'm very frustrated with this. I successfully swapped from an iPhone 5C to an iPhonoe 6S and this issue has been going on since last night!

Whiz Kid

Re: iPhone 7 - iMessage + Facetime not connecting

I'm have the same issues and more ...

iMessage will not activate and I cannot send pictures to anyone that doesn't have an iPhone.  I also get random messages that my iPhone is not activated.  I've tried several suggested fixes and none have worked.  This is a "pre-loved" phone that i am highly regreting purchasing at this point.  

Agent

Re: iPhone 7 - iMessage + Facetime not connecting

Sorry to hear that, @WendyM. Is the phone showing No service in the status bar? Are you able to make and receive calls?