Virgin Mobile

iPhone IMEI not working

Whiz Kid

iPhone IMEI not working

I have an unlocked iPhone 8 that I am trying to activate but it is saying that the IMEI is invalid and that it doesn't work with the network.  The IMEI is in the correct format and should work, is there a way to fix this issue?

1 REPLY 1
Agent

Re: iPhone IMEI not working

Hi there, tmartinson! If you are trying to activate the phone on an existing account, keep in mind that the Bring Your Own Device program is only available at the moment of activation. Existing accounts can not swap into an unlocked phone. On the other hand, if you are activating a new account you can complete the Bring Your Own Device program here.