Virgin Mobile

iPhone activation process fails

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Whiz Kid

iPhone activation process fails

I bought an iPhone 6s from Virgin and am trying to activate the device. I've entered the IMEI and ID and chose to same phone number on the website but the page just hangs after this step. I have tried the activation several times and it fails every time. I need help resolving this issue.

3 REPLIES 3
Agent

Re: iPhone activation process fails

Hello,@Meatsmoke. Thank you for stopping by. Could you please send us a Private Message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Whiz Kid

Re: iPhone activation process fails

This problem was resolved after speaking to a customer service representative.

Thank you.

Agent

Re: iPhone activation process fails

We're glad to know that everything is working properly. If you have any other questions or concerns, please let us know. We're here to help. -Kira_M.